New partnership between GamCare and NatWest

We are now working with NatWest to increase the availability of our services on the high-street. This new partnership allows us to use unused consulting rooms within NatWest banks to offer treatment to our service users.

The spaces in the branches will be used by GamCare’s trained treatment network to deliver our service from, in addition to the services we currently offer around the country. The new partnership is initially launching in 12 branches across London and the South-East and will be utilised by partner treatment team Breakeven. The volume and accessibility of local bank branches will make our services even more accessible for clients, as well as offering them a discreet location in which to receive treatment. Whether clients are Natwest customers or not will have no bearing on whether they can receive treatment in these locations.

GamCare will also be providing training to NatWest’s Vulnerable Customer and Debt Management teams on how to support customers who want to stop gambling, as well as them joining our new Gambling Related Financial Harm panel. The panel brings together experts from the banking, debt advice, gambling treatment and gambling industry to create tools and standardised support for those experiencing financial harms related to gambling.

GamCare CEO, Anna Hemmings, says:

“Providing and increasing access to treatments for problem gambling is GamCare’s priority and partnering with NatWest is a fantastic step. To be able to offer our support on the high street in NatWest branches will make our help more available to the people that need it most, reducing traditional barriers to access.

“GamCare’s training to NatWest teams will also ensure that branch staff identify anyone affected by gambling problems – their own or someone else’s – compassionately and effectively, swiftly referring them to the most appropriate support.

“These significant steps, alongside NatWest’s transaction blocking feature, are equipping problem gamblers across the UK with more tools and greater access to services to support their recovery.”